What's at stake when a group norm is broken and how do you address it?
In my virtual course, Intentional Moves: Get Started, we engaged in a deep text-based discussion about how to restore a norm after it's been broken. (Move 2.7)
Check out this 5-min video clip:
Tremendous thanks to the skillful team leaders who gave permission to be featured in this video. Loved having you in my virtual course!
Key Takeaways:
Broken group norms that go unaddressed, undermine team trust.
We are quick to address students when they break a group expectation, but hold back with our adult peers. “Think like a teacher” and draw from your skill with students.
The person consistently breaking the agreement may feel guilt or shame and withdraw from the group. Address the broken norm by preserving the dignity of the person, honoring them as a professional, and communicate to them a sense of belonging.
Lead a discussion about the broken norm with language that conveys the intention of moving forward, not dwelling in the past. E.g., “Going forward, let's agree to…”
“Norm setting is more than a list-generating activity. It's group culture building.” (p.91) Foster sensitivity to diverse cultural norms (move 2.4) while keeping one another accountable to group behaviors that help you achieve your shared team goals.
This is just one example of the many thought-provoking moves we will explore together in my virtual mini-course, Intentional Moves: Get Started. I hope you'll consider joining me and other Skillful Team Leaders for the
next virtual course offering!
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